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Moderation & Reporting Policy

Effective Date: April 22, 2026 · Last Updated: May 1, 2026

Rexplore Inc. ("Rexplore," "we," "us," or "our") operates the Rexplore platform, which includes Rextaurant, Rextrip, Rexhotel, and related services (collectively, the "Platform"). This Moderation & Reporting Policy describes our role as an information service provider, the limits of that role, and how we respond to user reports about content hosted on the Platform. It supplements our Terms of Service and does not extend our obligations beyond what applicable law requires.

1. Our Role

1.1 Rexplore is an information service provider (정보통신서비스 제공자) within the meaning of the Republic of Korea's Act on Promotion of Information and Communications Network Utilization and Information Protection (the "Network Act," 정보통신망법). We provide tools that let users publish reviews, photos, ratings, places, routes, messages, and similar user-generated content ("User Content").

1.2 We do not author, pre-screen, edit, curate, or endorse User Content. The person who uploads, posts, or transmits any piece of User Content is solely responsible for it and warrants that they have the rights to do so.

1.3 Our moderation is reactive: we act primarily in response to user reports, rights-holder notices, or obvious indicators received through automated safety tooling. We do not generally monitor, review, or investigate User Content before it is reported.

1.4 Any opinion, recommendation, rating, review, photo, or claim contained in User Content is the view of its author alone and is not a statement by Rexplore.

2. Community Rules at a Glance

By using the Platform you agree not to submit User Content that:

A fuller list lives in our Terms of Service.

3. Reporting Content

Any user may report content from within the app (via the report control on reviews, photos, places, profiles, and messages) or by email to report@rexplore.xyz. A useful report includes:

Rights holders submitting intellectual-property complaints should follow our IP & DMCA Policy.

4. How We Review Reports

4.1 Our Trust & Safety team reviews reports and applies this Policy together with the Terms of Service and applicable law. The intake → decision flow runs through the same pipeline regardless of who reports it:

  1. Intake. A report is filed against a specific piece of content. The reporter identity, target identifier, reason category, optional note, and timestamp are recorded. Bogus targets, self-reports, and reporters who exceed a daily rate limit are rejected at the door.
  2. Counted vs filtered. Reports from accounts that meet our reporter-eligibility minimum (account age, activity baseline) count toward the visibility threshold. Reports from new or inactive accounts are still recorded for the audit log but do not, on their own, trigger automated action.
  3. Threshold evaluation. The system tallies counted reports against a per-content threshold. The default threshold is 5 distinct reporters, lower for content categorized as illegal (2) or severe harassment / hate / sexual / safety-misinformation (3). Once the threshold is crossed, the content is auto-hidden as a provisional measure pending human review.
  4. Statement of Reasons. When content is auto-hidden, the author is notified with a structured Statement of Reasons (decision, basis, automated y/n, provisional y/n, territorial scope, appeal channel) consistent with EU Digital Services Act Art 17.
  5. Human review. Our team reviews each provisional hide and either confirms the hide, restores the content, whitelists the content (immune to re-auto-hide), or escalates to legal. Confirmed hides may also be deleted where the content is plainly unlawful.
  6. Appeal. The author may appeal an auto-hide or a confirmed hide. Appeals are handled by a different reviewer than the one who confirmed the hide. Granted appeals restore the content; denied appeals can be re-appealed once if new information is available.

4.2 At any decision point, we may:

4.3 Where Korean law requires us to act on a specific type of request — for example, a valid rights-infringement notice under Network Act § 44-2 — we will apply the statutory handling procedure (including any temporary-blocking obligation of up to thirty days) rather than the discretion described above. The author is notified of the temporary measure with the objection deadline, and may file an objection through the appeal channel before the deadline.

4.4 Where Japanese law requires us to act on a Provider Liability Limitation Act notice, we will follow the seven-day sender objection procedure: the author of the notified content has seven days from notification to object before any takedown becomes effective.

5. Illegal Content

5.1 Content that plainly violates applicable law — including child sexual abuse material, non-consensual intimate imagery, credible threats of violence, incitement to imminent harm, or content that the law requires us to remove — will be removed or hidden promptly upon detection or upon receipt of a credible report.

5.2 Where the law of the user's jurisdiction or ours requires reporting to or cooperation with a competent authority, we will provide the required information. We do not volunteer information beyond what the law requires.

5.3 For the avoidance of doubt, this Policy does not create a contractual obligation on Rexplore to detect, investigate, or prosecute any specific category of content beyond what the law requires.

6. Notice to the Author

Where we take action against User Content, we aim to notify the author through the Platform, provided that doing so would not interfere with an active safety investigation, disclose the reporter's identity, or violate a legal requirement to preserve evidence.

6.1 Delivery Channels for Moderation Notifications

Moderation decisions (provisional auto-hide, confirmed removal, restoration, whitelist, appeal received / granted / denied, account warning / suspension / ban, Korean Network Act §44-2 temporary measure) are delivered through three concurrent channels so that no single channel failure leaves the author uninformed:

Push notification copy is restricted to the title + a one-line summary; the full Statement of Reasons + appeal control live inside the in-app notification detail screen so a privacy leak through a lockscreen preview is impossible. For how push tokens are registered, rotated, and deleted on signout or account deletion, see our Privacy Policy §2.2.

6.2 Push Categories (Android Notification Channels)

On Android 8+, Rexplore registers five system-level notification channels. The operating system gives you fine-grained per-channel control: long-press any notification, choose Category settings, and you can mute one category without affecting the others. The channels are:

iOS does not expose category-level controls in the same way; users may disable notifications per app from System Settings → Notifications → Rexplore.

7. Appeals

If you believe your content or your account was actioned in error, you may appeal within 90 days of the action. Two paths are available:

You will receive an instant receipt notification confirming the appeal was filed, and a separate notification when the appeal is granted or denied. Where an appeal is granted, the content is restored and any cascading enforcement (recommendation limits, parent-aggregate exclusion) is reversed.

Because we are a small operator, appeals are handled within a reasonable time and we cannot guarantee a specific turnaround. Complex appeals, rights-holder disputes, or matters under legal review may take longer. EU users may also pursue out-of-court dispute settlement under DSA Art 21 with a certified body.

8. Automated Tools

We may use automated tooling to detect obvious abuse patterns, duplicate reports, and well-known illegal content. Automated tooling supports — rather than replaces — human review. We do not rely on automated systems to take permanent enforcement decisions about identified users without human oversight.

9. Limitation of Liability

9.1 Rexplore is not a court, arbitrator, or regulator. We do not decide questions of ownership, defamation, fair use, reputational harm, contractual performance between third parties, or similar disputes that are properly for the courts or other competent authorities.

9.2 We act in good faith on the information before us. Decisions to remove, restore, hide, preserve, or leave content in place are not admissions that a particular piece of content is or is not unlawful, infringing, or accurate.

9.3 To the maximum extent permitted by law, Rexplore, its officers, and its contractors are not liable for the content, conduct, or communications of any user, or for the failure to detect or act on any specific report.

9.4 The safe-harbor limitations for information service providers under Korean Network Act § 44-2 and equivalent foreign regimes (for example, 47 U.S.C. § 230 in the United States, the EU Digital Services Act for EU users, and the Japanese Provider Liability Limitation Act) apply to Rexplore to the extent provided by those laws.

10. Changes to This Policy

We may update this Policy from time to time. The "Last Updated" date at the top reflects the most recent change. For material changes we will provide notice through the Platform or our release notes.

11. Contact